RETURN & REFUND POLICY
Order Cancellations & Modifications
Orders may be cancelled or modified within 2 hours of placing the order. After this period, the order may enter our fulfillment process and can no longer be modified or cancelled.
If a cancellation is successfully requested within the applicable cancellation period, the refund will be issued to the original payment method.
30-Day Return Policy
For eligible standard products, customers have 30 days from the date of delivery to request a return.
To be eligible for a return, the product must be:
- Unused and in its original condition;
- Complete with all original accessories;
- In its original packaging;
- Free from damage caused by the customer.
Return shipping costs are the responsibility of the customer.
If the return is due to an incorrect item being shipped, a manufacturing defect, or an error on our part, we will cover the applicable return shipping costs.
Sale & Discounted Items
Sale items, clearance items, and products purchased using a discount code are Final Sale and are not eligible for returns, refunds, or exchanges, except where required by applicable law or in the event of a defective or incorrect product.
Promotional codes cannot be applied retroactively to previous purchases.
Katana & Special Products
Certain products may have specific return restrictions due to their nature, condition, customization, or applicable laws.
If a product is specifically identified as non-returnable on its product page, it is not eligible for a return unless required by applicable law or the product arrives defective or incorrect.
Customs, Duties & Seizures
International customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their local authorities.
Customers are responsible for ensuring that their order complies with all applicable laws and regulations in their country, state, province, or locality.
We are not responsible for delays, refusals, or seizures resulting from customs procedures or local import restrictions.
Refund Process
Once an eligible returned product has been received and inspected, we will process the refund to the original payment method.
Refunds are generally processed within 14 days after the returned product has been inspected.
The refund amount will correspond to the eligible product amount. Original shipping costs are generally non-refundable, except when the return is due to an error on our part, a defective product, or where otherwise required by applicable law.
Return shipping costs paid by the customer are not refundable unless the return is due to an error on our part or a defective product.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery.
Please email info@the-handshop-katana.com and include:
- Your order number;
- Photos of the product;
- Photos of the packaging;
- A description of the issue.
We will review your request and determine the appropriate resolution, which may include a replacement or refund.
How to Initiate a Return
Before sending any product back, you must contact us first at:
Do not send a return to the address shown on your shipping label or to any other address without receiving return instructions from our team.
Once your return request is approved, we will provide you with the appropriate return address and instructions.
Please note: Return shipping costs are the responsibility of the customer unless the return is due to an incorrect, defective, or damaged product caused by us.