SHIPPING POLICY

Order Processing

All orders are processed within 1–3 business days after the order has been successfully placed.

Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Time

Estimated delivery time is 15–30 business days after your order has been shipped.

Please note that delivery times are estimates and may vary depending on the destination, shipping carrier, customs procedures, weather conditions, or other circumstances beyond our control.

Shipping Delays

While we do our best to ensure your order arrives within the estimated timeframe, we cannot guarantee a specific delivery date.

Delays may occur due to:

Customs processing;
Local postal services;
Weather conditions;
Transportation delays;
Incorrect or incomplete shipping information;
Other circumstances outside our control.

If your order is delayed, please contact us at info@the-handshop-katana.com and we will do our best to assist you.

Tracking Information

Once your order has been shipped, tracking information may be provided by email.

Please allow some time for the tracking information to become active after shipment.

Customs, Duties & Import Fees

For international orders, customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by the destination country.

Customers are also responsible for ensuring that the products they order are permitted under the laws and regulations applicable to their location.

Incorrect Shipping Information

Please make sure your shipping information is accurate before completing your purchase.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply for reshipment.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us at info@the-handshop-katana.com with your order number and relevant details.

We will work with the shipping carrier to investigate the issue and determine the appropriate solution.